![]() ![]() ![]() Secondly, the gun that actually was received had different grips altogether and dried glue in the crack, where it looks as if someone made an attempt to repair it after it left the dealer. ![]() This pretty much rules out the manufacturer tightening the screw explanation. There is clearly no crack in the displayed handle. , alluded to the fact that "myself, the dealer, or the postal carrier could be responsible for the crack." The attached photo is the photo that Elk County advertised to sell the gun, which is after the gun left the manufacturer. The information he is communicating regarding the dealer, is the same information that I communicated to both and himself over the phone and in writing: that I nor the dealer were responsible for the crack. reply, is largely unresponsive the crux of the issue in the complaint. I contacted receiving dealer, dealer stated that grips were cracked when they received firearmThere was no damage to shipping container or revolver hard caseHe did state that firearm was packaged well and from his past experience crack appeared to be a stress crack from retaining screw being over tightened at factoryFurthermore he stated that customer was unconcerned and took firearm home at his first visit, not days later as he had statedCustomer also stated to dealer that there was no concern to him because he would just have the grips replacedHope this helps you complete this case quicker, feel free to contact me with any questions you may have Help with getting as replacement set of grips from Smith and Wesson, customer Shipped back, it was now registered in the state of OhioI assured customer that I would Noted firearm Elk County Ammo and Arms was unable to have the firearm simply Receiving dealer until issue was resolvedMoreover since he had taken ownership of the He had taken ownership of firearm from dealer and firearm was at customers residenceįurthermore all packing used during shipping was thrown out I informed customer thatĮlk County Ammo and Arms had requested multiple times that firearm stay with Reimburse customer in lull amount ($1,029.99)At this time customer informed me that Issue that I would send a UPS call tag to return damaged firearmFurthermore I would That since we (Elk County Ammo and Arms) and customer were unable to resolve the Resolve issue in the following manner customer option one, customer could be refundedįull amount of charges ($1,029.99)Second customer option was that Elk County AmmoĪnd Arms would contacted Smith and Wessget as replacement set of gripsĬustomer states that he needed a day to make a decisionAt this time customer wasĪgain instructed to leave firearm at receiving dealer until issue was resolvedI contactedĬustomer on 06/06/as well as on 06/On 06/09/customer stated thatĪ discount was his only resolution to the situationAt this time I instructed the customer ![]() Request for discount was declinedHowever Elk County Ammo and Arms offered to Noted firearm on 06/04/and requested a discount to purchasing price of $ RepresentiveCustomer sent pictures of damaged (cracked) wooden revolver grips on Shipping processCustomer was made aware that he was taking responsibility of anyĭamage to noted firearm if removed from receiving dealer prior to inspection by ups Inspected by shipping company (UPS) to ensure that firearm was not damaged during He had been contacted by receiving dealer that noted firearm was received damagedĮlk County Ammo and Arms sales department contacted customer and instructedĬustomer to leave damaged firearm at receiving dealer until packaging could be Processed through UPS’s shipping department and was delivered on 06/04/atĬustomer contacted sales department on 06/04/via email at 1:22pm stating that Required (tracking number *** ***)Firearm ***) was Requested FFL dealer located in Westerville, OHįirearm (serial number ***) was inspected and installed in the factory hard caseĬontaining 2” of protective padding, Moreover at this time there was no damage to notedįirearm and was in factoiy new conditionFirearm was professionally packed/shipped onĠ5131/using UPS shipping standards and shipped UPS 2nd day air signature The amount of $which also included $cost for shipping and handlingįirearm was disposed of inventory (serial number: ***) and transferred to customers Well by phone on 05/to complete sales transactionCustomer paid by Visa in Model from registered site “***” Customer was contacted via email as Or’ 5/customer placed order to purchase Smith&Wesson firearm SKU#* *** In response to letter received from the of Western Pennsylvania dated 06/05/Īnd ID #***In reference to complaint filed through the Of 06/05/at Dear Representative of Western Pennsylvania: ![]()
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